Support
Questions, problems or ideas? Write to ben@leadcalm.app. Please mention your phone model, its system version and what you did right before the problem. Never send your password.
In the app, all settings are on the Today screen behind the settings icon at the top right.
Frequently asked questions
How do I restore my purchase?
Sign in with the same Leadcalm account, then open Settings → Account & subscription → Plans & subscription → Restore purchases. Use the same Apple ID or Google account you bought Leadcalm Pro with.
How do I manage or cancel Leadcalm Pro?
Tap Manage subscription in Settings → Account & subscription → Plans & subscription, or go directly to the store: on iPhone Settings → your name → Subscriptions; on Android Google Play → Payments & subscriptions → Subscriptions. On iPhone, cancel at least 24 hours before the current period ends; on Google Play, cancel before the renewal date. Pro stays active until the end of the paid period. Deleting the app or your Leadcalm account does not cancel the subscription.
How do I delete my account?
Settings → Account & subscription → Account & cloud → Delete account, type DELETE and confirm. You can also request deletion by email. Details and what is deleted: Delete your account.
What is free, and what does Pro add?
The chat with prepared replies works offline, without AI, and stays free. The chat with AI replies, like voice conversations, needs your consent. A free account includes one voice conversation (up to 10 minutes, with report) once and limited daily AI use. Pro includes 10 voice conversations per calendar month and higher daily limits for AI chat replies, live hints and reports.
I did not get the confirmation email.
Check your spam folder and that the address is spelled correctly. Voice conversations and AI features need a confirmed email address. If the email still does not arrive, write to us from that address.
Can I get a copy of my data?
Yes. Settings → Data & privacy → Export JSON exports the data stored on your device. For data stored with your account, write to ben@leadcalm.app.
Where is my data stored?
Leadcalm needs an account. Your practice data is kept on your device and, while Save to your account is on (the default), also in your account with our hosting provider in the EU (Frankfurt, Germany). You can turn this off in Settings → Account & cloud and delete the saved copy. Details: Privacy Policy.